Table of workings · issue nº 12 · in force until further notice
Switchyard builds classification systems for your operation's traffic — invoices, tickets, orders, email — read on arrival, routed by content, posted where they belong. Anything the points can't read with certainty rolls to the manual siding, where a person is already waiting.
14,200 wagons of work classified weekly across client yards
97.9% routed without a hand touching them
100% of the rest walked over by a person, not dropped
Table 1 · Working principles
A hundred years ago, railways solved your problem: enormous mixed traffic, sorted continuously, by machinery that mostly ran on gravity. We build your back office the same way.
§ 1
A well-built working runs on its own momentum. Our systems are triggered by arrival — a message lands, a file drops, a record changes — not by somebody remembering to push. If your automation needs a person to start it, it's a wheelbarrow.
§ 2
Every routing decision is written down, versioned, and inspectable — like an interlocking. You can ask, of any wagon that ever moved through your yard, which points sent it there and why. No black boxes bolted to your ledger.
§ 3
We design the escalation path first. Anything read with less than full confidence — an odd invoice, an angry thread, a malformed order — rolls to the manual siding with its whole history coupled behind it, and a named person is paged. Honestly: about 2 in 100.
Table 2 · Services
Five levers, five workings. Pull one and watch its route light across the diagram. Black levers throw points; the red one is a signal — it's the lever we pull to call a human.
Lever № 1 · points
Every inbound stream — shared inboxes, web forms, portals, the fax line you’re embarrassed about — read on arrival. Each item is classified by content, tagged with what it is, whom it concerns and what it needs, then routed to the right queue, system, or person. Nothing sits unread overnight.
TYPICAL VOLUME 400–2,000 ITEMS/DAY · MISREADS GO TO THE SIDING, NEVER GUESSED
Table 3 · Service levels
Our service levels aren't in an appendix — they're on the board. When one runs late, you see it before we explain it.
Measured monthly, published to every client. We have missed the exception window twice since 2024; both times you'd have read it here first.
Table 4 · Results
A railway publishes what actually ran, not what it hoped. Two of ours, reproduced with the clients' permission and their numbers intact.
W.T.T. № 31 · in force since Oct 2025
| Working | Before | After |
|---|---|---|
| Rate confirmation filed to TMS | 11 min each, by hand | 40 sec, automatic |
| Carrier invoice matched & posted | next day | 12 min |
| Detention dispute flagged | found weekly, if at all | same hour |
| POD chased from carriers | 2 staff, full-time | automatic, 6% to siding |
31 hours returned to the ops floor weekly · 2 exceptions/day to the siding · payroll unchanged, headcount redeployed to carrier relations
W.T.T. № 44 · in force since Mar 2026
| Working | Before | After |
|---|---|---|
| Certificate of insurance issued | 4 hrs, often next day | 9 min, checked |
| Renewal packet assembled | 45 min per policy | 3 min, human signs off |
| Carrier download re-keyed to AMS | daily, error-prone | retired entirely |
| Claims intake acknowledged | when someone saw it | 4 min, any hour |
0 re-keyed records since March · 19 hrs/wk returned · E&O reviewer reads every siding item before noon
Table 5 · Junctions
Your systems are stations we already serve. If it has an API we join it; if it only has an inbox or an SFTP drop, we've laid that track a dozen times too.
Also served on request: SAP B1 · Dynamics 365 · Sage Intacct · ServiceTitan · Jobber · your 2009 Access database, no judgement.
Table 6 · Tariff
Fixed-fee builds, flat monthly operations. No per-seat arithmetic, no usage meters that surprise you in March. Every engagement begins with the yard survey — that part costs nothing.
One working, built and run. The invoice line, the intake desk, the renewal run — your worst bottleneck, retired.
$6,500 build
then $600/mo operated, monitored, repaired
Up to five workings plus the interchange between them — one connected yard instead of five clever tricks.
$24,000 build
then $1,800/mo operated, monitored, repaired
The full classification rebuild: every recurring stream of work mapped, humped, and routed. For operations of 40–400 people.
By quotation
scoped from the survey; typical yards land $60–140k
Conditions of carriage: you own everything we build, code and documentation. If you leave, it keeps running without us.
Table 7 · Yard survey
The survey is an hour on a call: we walk your traffic from arrival to filing, and you leave with a marked-up diagram of your own yard — whichever tariff you choose, or none.